Generally, with any properly installed business-oriented digital phone solution, you will experience call quality equal to or better than a traditional phone call. However, call quality can be affected by network congestion and delays. Most digital solutions have no answer for this problem. By contrast, the StarWatch service from Star2Star notes the quality of the network and adjusts call parameters to assure the best possible quality. In addition, StarWatch can detect a degrading local area or wide area (Internet) connection and alert you to this problem along with recommended solutions. Star2Star's unique integrated combination of proprietary hardware, monitoring and central routing service means we do the best possible job of assuring call quality and reliability for our customers.

 

Star2Star monitors the quality of your phone calls from end-to-end around the clock at their Network Operating Center (NOC) with StarWatch Monitoring technology and 24 hour support staff. Because Star2Star has an end-to-end solution they are able to provide a higher quality compression and get 250% more calls on your Internet connection than other solutions. The same compression together with other benefits of their integrated approach enable Star2Star to deliver superior call quality which sounds as good or even better than traditional phone service.

 

We recognize the inherent difficulty in providing a quality solution over the Internet when so many things could go wrong and effect call quality. This is the reason that many PBX vendors use a bait and switch approach and try to sell you a new phone system using old fashioned phone service or expensive T1 lines.

 

Star2Star's response to this is to match each and every vulnerability of Internet phone service with an architecture that not only solves the problem but provides an even better solution than traditional phone service. Star2Star has created a 6-way backup called StarBackup that leverages the StarWatch Monitoring system to determine if there is a system fault anywhere in the call path. The StarBox 2200 and the calling infrastructure in the data center automatically has 6 ways to independently provide backup service in the event your network or equipment or even your entire facility becomes unavailable. The StarBackup Automatic 6-way Backup System works so well that Star2Star is the only Internet phone solution provider to guarantee 99.9% reliability over a Business DSL or Business Cable broadband Internet connection.